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Incident Question & Answers

We've put together these answers to member questions to help you navigate your day-to-day finances while we restore our systems to normal. As we learn more, we will share more and update questions. 

Last update on (date).

General

  • What happened?
    •  
  • How are we responding?

 

  • Why can't I access my account information in any way?

Data & Safety

  • Is my money safe and secure?
    Yes, cybersecurity specialist have validated and greenlighted our core system - meaning that your money is safe and secure.
  • Is it still safe to use online banking and the mobile app?
    Yes, we have engaged a leading third-party cybersecurity expertise to help us investigate and restore our systems as quickly as possible. Before being brought back online, each of our systems was meticulously examined and bolstered by our third-party cybersecurity experts with additional detection and intrusion prevention tools to esure a secure environment.
  • How can I protect my information and money from fraudsters?
    We recommend that you take the same precautions as you always would. Rely on our official channels only, our website at www.bmifcu.org, emails from no-reply@bmifcu.org and messages inside Online Banking. Do not take directions or get information from anywhere else. We will not ask you to send or move money in relation to this incident. We will never ask you for your private information like your password, card number, cvv, or pin.

Balances & Transactions

  • Are balances affected?
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  • Can I find out my balance or see last transactions?
  • Are transactions affected?
  • Will my Direct Deposit be deposited to my account?
  • Will ACH transfers clear?

Loans

  • Is BMI Federal Credit union reporting loans late to credit reporting agencies?
  • What about late fees?
  • If I  have a loan payment due, how do I make the payment?

Digital

  • Are online banking and the mobile app accessible?
  • Is Bill Pay working and sending payments?
  • Can I use peer-to-peer payment apps like Venmo, Zelle, and PayPal?

Checks

  • Will BMI FCU checks clear?
  • What if I pay my mortgage or rent with a personal check from BMI Federal Credit Union?
  • Can someone cash a new check I write from my BMI FCU account?
  • Can I deposit checks at a BMI FCU ATM or branch?
  • Can I cash checks at a BMI Federal Credit Union branch or ATM?
  • Are ATMs working?
  • How much money can I get at an ATM?
  • Is BMI FCU still doing card fraud monitoring?
  • What if a BMI Federal Credit Union ATM is out of cash?
  • Why can't I see my balance on the ATM receipts?

Cards

  • What's the daily dollar limits for signature-based debit card transactions?
  • What's the daily dollar limits for signature-based credit card transactions?
  • What's the daily dollar limit for PIN-based card transactions?
  • How do I request a new card?
  • What type of card services (such as travel notes, blocking a stolen card, help with decline) can I get assistance with?

Branches & Calls 

  • Are your branches open?
  • Can I get cash at a branch?
  • Can I call a branch directly?
  • Can I make a payment at a branch ?
  • Is the Contact Center open?